Product warranty

Next Day Delivery Preserved Rose Boxes and Gifts across Italy via DHL courier. Service available from Monday to Friday. Delivery time 1/2 working days. If you have any questions please feel free to contact us only by email at or by telegram / whatsapp +39 3518223515. We will be glad to answer for any of your needs.

Product warranty

We assure you that all your orders will be carried out with competence and quality and that the flowers and the compositions will be delivered fresh. It is very important for us that the customer be always satisfied with our service. We guarantee the scrupulous management of every order.
Our warranty includes:
- the delivery of the ordered goods
- quality and absolute freshness of the product
- delivery on the required day
- the price published on the website 
Nevertheless, if the recipient had any reason for complaint, may contact directly to FlorPassion customer service that always guarantees which always ensures the quality of the product delivered.
With this guarantee we are committed to execute each order with dedication, care and the highest quality. If despite this should not be satisfied with the delivery or quality of the product, please send us a note within a maximum of one day of delivery by e-mail:
FlorPassion always guarantees on-line orders. If for any reason (our system error, failure or negligence of delivery) the order is not delivered to the recipient, FlorPassion will refund to the customer all the fees paid. Under no circumstances the customer may request refunds or other amounts, other than the consideration paid.

As a result of force majeure or because there is no availability for the type or the quality of the required fresh flowers, FlorPassion will be authorized to provide for the substitution with other products as much as possible similar to those desired and always of the same value to the amount paid by the customer.
The exposed flowers on this website are made with quality flowers and plants. In some cases the product delivered may differ slightly from the representation in the picture in the form and color as the fresh flower is a seasonal product subject to natural changes.
Are payable by the customer client expenses possibly originated from the non-delivery in the case where you have provided erroneous information or incomplete about the name and address of the recipient or the lack of phone number of the recipient, or in the event of unavailability of the same, including the cost of the floral gift.
In case there are problems of any kind, due to the wrong delivery address or in any case the responsibility of which is attributable to the ordering customer, FlorPassion not refund any amount and the order will be considered regularly processed.
Will be considered regularly carried out all the deliveries of floral gifts that the recipient refuses to accept for personal reasons.
We will not accept complaints received after 2 days from the date of execution.
Orders are processed in our Studio in Milan and delivered by our internal network of carefully selected couriers able to fulfill the demands of the most exquisite customers.
The customer accepts these conditions and will not be made any request for a partial or total refund.
Possible claims must be brought to the attention of FlorPassion via email at providing the order number and mostly the clear photos that highlight what is not acceptable in the delivered product. In any case, all claims must be received within 48 hours of the delivery date.
For further questions or comments please feel free to contact customer service. Thank you for your confidence.

Customer Service

Our Customer Service is available
Monday to Friday from 9am to 6pm 
Saturday from 9am to 1pm
Closed on Sunday and public holidays
Phone: + 39.02.8716.5508