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Return policy

CANCELLATION / REVOCATION OF THE ORDER BY CUSTOMER

An order can be canceled by the customer only and only within 30 minutes after completion of the order indicating the order number. A cancellation after this deadline may be accepted only in exceptional cases and is not guaranteed the repayment of the order value.
Cancellation requests must be sent to the email address info@florpassion.com, by phone at number +39.392.533.0057 during normal opening hours

CANCELLATION / REVOCATION OF THE ORDER BY FLORPASSION

An order can be canceled for various reasons. In every instance, we make every effort to communicate with you prior to canceling the order. We sincerely apologize if your order was canceled without your knowledge.

The most common reason why your order may be canceled without your consent is that the information you provided for your billing address or the card's security code does not match the information that your bank currently has on file. 
For security purposes, we have to cancel orders that fail this verification. Please contact your bank and make sure that they have your current address on file before contacting us.
Here are some other reasons why all or part of your order may be canceled:
We were not able to contact you to verify your payment information. Please make sure that you are available at the e-mail address and phone number you've provided.

a. An item on your order has been back ordered (out of stock) We always try to inform our customers of these issues prior to order cancellation.
b. An item on your order has a shipping restriction. The service costs includes commission fees for payments by credit card. Any shipping restrictions will be listed at checkout, or on item's description page.
Cancelled orders cannot be reinstated. If your order was canceled because the billing information you entered was incorrect, we are not able to process another authorization to verify that information. Therefore, a new order must be placed, with the correct information, if you still wish to receive the merchandise. Please be aware that you are never charged for cancelled items. If you have any other questions or concerns about the nature of your order cancellation, please contact us.

Customer Service

Our Customer Service is available
Monday to Friday from 9am to 6pm 
Saturday from 9am to 1pm
Closed on Sunday and public holidays
Email: info@florpassion.com